Technology is advancing at a steady rate, constantly changing the way businesses and individuals communicate in today’s marketplace. Formerly, switching from a legacy network to Voice over Internet Protocol (VoIP) lowered the costs and reduced the delays associated with long-distance calling, which enabled greater global outreach.
Currently, the need for faster connections and more bandwidth has spurred the increased adoption of Voice over Long Term Evolution (VoLTE) networks. However, the next big change in business communication will involve Voice over Mobile Broadband (VoMBB), and knowing what to expect can help companies make the transition.
VoMBB is essentially the process of connecting cellular calls over mobile broadband networks like LTE and WiFi. As more businesses continue to deploy cost-saving flexibility through remote work stations and an enlarged mobile workforce, broadband requirements have increased.
However, since massive, commercialized LTE networks are widespread, VoMBB will utilize that availability to escalate the speed and quality of voice and data transmissions, offering enhanced services for a variety of organizations.
Maintaining data protection is always a top priority. Although utilizing a public network to transmit voice data involves heightened risks, security concerns will be addressed as they were for VoIP. Encryption and authentication support provided by Session Initiation Protocol (SIP) and H.323 protocols will offer businesses the cost benefits of VoMBB with familiar methods of protection.
To combat the lag time created by over-the-top (OTT) apps like Skype, VoMBB providers will need to develop relationships with OTT app developers. This change will also provide an opportunity for businesses. Mobile carriers will be able to structure voice and data transmission costs according to specific usages, which will provide businesses with enhanced regulation metrics. By monitoring this type of data transfer, improved efficiency and cost controls can be enacted.
In addition to the internal controls that companies can develop by using VoMBB, providers will be able to utilize cloud resources for immediate activation. With voice over WiFi, providers are able to offer the VoLTE infrastructure required now, and then support high-speed packet access later. This lowers costs and delivers the mobility needed by today’s businesses.
As mobile workplaces expand and the number of users who need instant remote access to business information grows, changes in the way voice data is transmitted will continue to evolve. VoMBB will offer faster connections and greater bandwidth agility through the cloud, allowing providers to lower the costs and improve service capabilities. Businesses will reap the benefits of heightened capacity and mobilized solutions that enlarge profits and support growth.
Thanks to technology, land lines have disappeared across much of America. This trend began in the residential space and was quickly followed by businesses abandoning their traditional telephone services. Voice over IP (VoIP) has swooped in as their state-of-the-art replacement, boasting customer relationship management (CRM) integration tools, automated routing, call handling, and sophisticated reporting and monitoring functions. Phone systems have come a long way, and they now serve many more purposes than just making calls. Before making the decision to abandon the company phone system, consider the following points.
Phone Systems and Customer Service
Thanks to the Internet, collaboration tools have never been more plentiful. Free conference calling, webinars, video chat, IM, and other online communications tools make the world a much smaller place and allow geographically dispersed teams to communicate as if they are only cubicles away.
Since there are so many available software options for communication, it’s easy to see how compatibility problems can arise. Utilizing different pieces of software may work for staff members, but that won’t always be the case when working with clients. Even for tech-savvy customers, it always seems like a plugin, system update, or forgotten password is in the way of getting urgent help. Less technically inclined customers may become so frustrated that they take their business elsewhere. In contrast, using a VoIP phone system is an easy way to support customers and provide them with the excellent service they demand.
The Benefits of an Inbound Phone Line
A business may not need to make outbound phone calls, but providing an inbound phone line can be useful in several ways.
- Customer service is enhanced by providing voice-to-voice contact (which is a luxury today).
- Listing a personal cell phone number to handle business calls is not always desirable.
- Having a professional business phone line generates trust and provides accessibility to quality customer service, which can be a differentiator in a congested marketplace.
Phone System ROI
One of the chief complaints about phone systems is the significant expense to acquire, maintain, and add to them. Fortunately, VoIP has made calling very inexpensive (down to a few pennies per minute), and plans can be tailored to a business’s expected volume. Whether personnel need to make one or one hundred calls per day, there is a plan on the market to fit that requirement. Many phone system plans also allow intracompany calling for free using Session Initiation Protocol (SIP) trunking.
For a reasonable cost, a company can have a sophisticated phone system with many valuable problem-solving features. Even better, hosted systems may perform all functions through software, with no expensive phone equipment needed. With increased customer loyalty and company growth, the ROI could be exponential.
Forgoing a phone system may save money in the short term, but ultimately it can be an expensive decision. VoIP systems are a great way to provide the communications staple needed for customer convenience while keeping the bill and equipment affordable. Before walking away from a potentially effective solution, research the available plans. The affordability and flexibility of today’s options make them well worth consideration.