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Customer Service

Integrated Communications | Phone/Data Systems | Twin citie

Our carrier customer service and repair departments can be contacted through the numbers listed below. If you are having issues with your voice or data services, you will need to establish a repair ticket with your carrier.

Voice Troubleshooting Tips

If you are unable to make or receive calls, you may want to check your PBX. Red lights may indicate the system needs to be reset. Contact your phone system vendor for instructions on how to properly power off your system and reset it.
If you are unable to make or receive calls, but your internal intercom system and voice mails are intact, then the problem is likely with your carrier and not your phone system.
When opening a repair ticket, always give specific information to the carrier regarding the problem. This may require some detective work on your part. For example: Are you able to make outbound calls, but not receive inbound calls or vice-versa? Are you able to complete some calls? If you are hearing noise on the line, how would you describe it (static, echo, cross talk, etc?).
If you are having issues with long distance, you will need to submit 2 call examples to the carrier to open a repair ticket. Call examples must be within the last 24 hours and must include exact time of call, both originating and terminating numbers and result of the call. If the call includes a recorded message, let the carrier know exactly what is on the recorded message. Be as specific as possible-is the issue affecting all outbound calls, just certain calls, etc.

Internet
Troubleshooting Tips

If your internet is completely down, you may want to try power cycling your router. These are most often Adtran or Cisco equipment. If you have red lights on this equipment, it is most likely having issues. Turn the power off the router and unplug it for a minute. Plug it back in, turn the power back on, give it a couple of minutes to reset and then see if you have regained your connection or if green lights are now showing on the router. Many of these devices will have battery backup so be sure to unplug that as well when power cycling your equipment.

Company	Customer Service & Repair	Phone Number
ACC	Customer Service	888-286-2686
	Repair	800 309-4128
Airespring	Customer Service/Repair	800-825-1055
AI Tech	Customer Service/Repair	800-300-5405
CBeyond	Customer Service/Repair	866-424-5100
CenturyLink	Customer Service/Repair	800-850-9048
Charter	Customer Service/Repair	800-314-7195
Comcast	Customer Service/Repair	952-285-2324
Enventis	Customer Service/Repair	888-427-8353
Frontier	Customer Service/Repair	800-921-8102
Global Crossing	Customer Service/Repair	800-249-4672
Integra	Customer Service	763-745-8600
	Repair	952 746-7200
	ISP Tech Help	952 746-7211
Level3	Customer Service/Repair	877-253-8353
Mettel	Customer Service/Repair	800 876-9823
New Edge	Customer Service/Repair	877-435-7950
Nextera	Customer Service/Repair	877-639-8372
Windstream	Customer Service	800-211-9320
	Repair	877-340-2555
PNG	Customer Service	866-201-1300
	Repair	866-813-1653
Qwest	Customer Service Local	800 777-9594
	Repair Local	800 214-8043
	Customer Service Long Distance	800 524-5249
	Repair Long Distance	800 524-5249
Ring2	Customer Service	866-717-0207
Sprint	Customer Service	877-877-8748
	Repair	800 877-5045
TDS	Customer Service/Repair	800-450-4000
TNCI	Customer Service/Repair	800-800-8400
Telepacific	Customer Service/Repair	800-399-4925
TimeWarner	Customer Service/Repair	800-829-0420
Verizon	Customer Service/Repair	800-444-1111
Zayo	Customer Service/Repair	866-629-8200

After Hours
Emergency Support

If you are having after hours issues and need to speak with one of our staff, please use our emergency voice mail box.

Call our main number at

763-201-8000
select Option #7

Leave a detailed message and one of our on call representatives will be paged to assist you