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Internet of Things: How Telecoms Can Adjust to Meet New Data Realities

shutterstock_270920006The rapid development of the Internet of Things (IoT) has left many companies scrambling, trying to adapt to the explosive volumes of data that just weren’t predicted (or even imagined) 5-10 years ago. Infrastructures that were designed with maximum anticipated load usage back then simply aren’t prepared to meet growing IoT demands.

In fact, many experts now speculate that by the year 2020 there will be more than 50 million connected devices forming the Internet of Things. And although that amount may seem staggering, with constant innovation taking place in the form of wearable mobile technology and smart everything—from cars to coffee pots—that number may end up looking like a mere drop in the ocean.

This situation is especially relevant for network operators in the telecom industry. Surging amounts of data coming in and the various new ways that business users need to analyze and access that information is placing a huge strain on systems. And typically, call centers are valiantly trying to cope with massive CDRs (call data records) from increased device connectivity and usage requirements.

Advantages of Adaptation

A major advantage to the Internet of Things is the capacity to analyze vast quantities of data in relation to patterns and other actionable information. However, this necessitates being able to store huge volumes of historical data for lengthy times frames.

And if database infrastructure and analytics are adapted appropriately, the competitive advantages include a host of customer service improvements such as:

  • The inclusion of value-added and customized services through enhanced analytics
  • Isolating patterns in archived CDRs to identify service issues and allow alterations in network configurations designed to eliminate them
  • Identifying the similarities in usage patterns and service tickets to develop new offers and targeted marketing plans

Strategies for Adaptation

Adapting to the sheer volume of data engendered by the Internet of Things involves strategic planning. Employing innovative approaches to data analytical infrastructure design will help to position telecoms, and their service providers, with the flexibility necessary to meet current and upcoming IoT challenges.

A traditional approach would involve investing in a monolithic relational database, but this type of solution is little more than a temporary fix. Specialized technologies such as cloud-based ad-hoc analytics and real-time investigative database structures (like RAID) offer functional solutions for the hefty network loads present with the IoT. Being able to mine large quantities of records quickly and efficiently will allow operators to identify and react to network issues swiftly, as well as troubleshoot possible situations on an ad-hoc basis.

Possible network issues include:

  • Problems with various factors captured in call records such as voice, video, or data transmissions
  • Performance functionality of certain device types, operating systems, browsers, or applications
  • Communication technology, i.e 4G, LTE

Thinking about database infrastructure and analytics in new ways will help telecoms adapt to the incredible opportunities created by the Internet of Things.

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VoIP vs PBX: The Benefits and Disadvantages

shutterstock_264466157With more available options for communications, many businesses are looking at what service they should use for their telephone line: a more traditional Private Branch Exchange (PBX) or the newer Voice over IP (VoIP).

Both services have their advantages and disadvantages, including cost and reliability. PBX may be an easier option for internal employees, because it allows businesses to connect all their internal phone lines to a single leased external phone line. In most cases, this means that employees would only need to dial an extension number rather than dialing the full number to call a coworker.

VoIP, on the other hand, uses the Internet to make phone calls by transferring audio information as digital data. It possesses many of the same benefits as a PBX, but it has a lower cost. However, there are also some disadvantages to a VoIP system, leading some businesses to consider an IP PBX system, a combination of the two.

Cost

For large businesses or those that are geographically dispersed, cost may be the single biggest factor in whether to choose PBX or VoIP.

Using a PBX system comes with a monthly charge that can fluctuate depending on how many phone calls are made. In addition, whether or not these calls are made internationally can increase the price. However, VoIP systems use the company’s broadband connection to place phone calls, meaning that the majority of the calls are free no matter where in the world the person is calling. Another benefit of VoIP is a low initial cost; instead of an entirely new system, businesses only need to purchase phone adapters that will change their system from analogue to digital.

Reliability

While cost is lower for VoIP, its reliability can sometimes come into question when compared with a PBX system. Because VoIP relies on the company’s Internet connection, loss of power or connection means that phones will also be unavailable. In contrast, PBX systems are powered by the telephone wire itself and will still work even if the power is out. Some businesses are looking into an IP PBX system for this reason: The ease and cost of a VoIP system with a few PBX lines is ideal for emergencies.

Quality

The company’s Internet connection will also affect the quality of phone calls made over VoIP. Small companies with slow or low-capacity Internet will find that voice quality is lower than with PBX. Fortunately, there are many features in a VoIP system—such as the ability to access a work phone number no matter a person’s physical location—that will encourage businesses to upgrade to a more robust Internet connection.

IT professionals and business leaders should have a good understanding of the pros and cons of VoIP and PBX before deciding which one to purchase. While cost is lower for VoIP, PBX has the advantage in reliability and will still work even without power or an Internet connection. However, with the speed with which today’s digital world moves, businesses may find that VoIP allows them the mobility to keep up – with PBX lines as a backup.

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Three Cloud Choices for Enterprises

shutterstock_108845345With the growing popularity and use of cloud services, IT administrators continue to face the choice of whether to maintain their network operations in house, or outsource operations to a third party. There are pros and cons to each approach.

Administrators must carefully evaluate a company’s needs and requirements to determine if a cloud solution makes sense. Not all cloud services are created equal. When deciding among Public, Private, and Hybrid cloud solutions, cost, capabilities, and security needs should be considered.

Public Cloud

Public cloud offerings are affordable, flexible and easy to access but offer less stringent security capabilities. Security is top of mind for network administrators, who have likely taken notice of recent high-profile data breaches.

Public cloud solutions create an additional point of risk by allowing employees to access information from the cloud from potentially insecure networks. Such breaches cause IT administrators to be cautious about the security risks associated with entrusting sensitive to data to servers they don’t control.

Private Cloud

Private cloud offerings, on the other hand, allow enterprises to maintain a certain level of control of data resources. This control allows enterprises to ensure critical company data is kept secure. Other benefits include the ability to control costs. A careful evaluation of the company’s security position is also crucial to determine what data, if any, can be transported and used via a public cloud, and which must remain within the private network.

Private Cloud solutions also provide the ability to customize and optimize services to fit the enterprise’s specific needs. However, private networks sometimes have limited data access, due to fewer interfaces with existing systems. In addition, private networks require in-house support and maintenance, which costs money and personnel resources.

Hybrid Cloud

Hybrid cloud solutions are a relatively new offering that can give enterprises the benefits of both public and private approaches by allowing enterprises to offload some resources to the public cloud while maintaining control over others. In particular, enterprises may be attracted to the limitless capacity of the public cloud and the ability to buy into that capacity as needed.

With a hybrid solution, companies can take advantage of those benefits, while still selecting which mission-critical data it must keep within the private network in order to protect that data from breaches. While adoption rates are still low for hybrid solutions, research shows an increasing level of interest in such services among enterprises, driven in part by a market that values the ability to customize IT solutions.

Choose Wisely and Succeed

Ultimately, each enterprise must carefully consider current and future needs when selecting a cloud solution. Once these evaluations are made, the company will be in the best possible position to determine which cloud solution best meets needs and requirements.

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Three Critical Infrastructure Elements for Network Uptime

shutterstock_85778392In today’s fast-paced world, where business is increasingly conducted electronically, infrastructure reliability and network up-time are crucial. Infrastructure weaknesses can lead to network downtime, and outages can prove costly for businesses.

Network uptime can be affected by three primary factors. Focusing on adding redundancy to these three elements can help ensure network reliability and decrease the likelihood of an outage.

Overheating

Servers, like any piece of equipment, have the potential to overheat if proper steps are not taken to control their temperature. Servers typically run uninterrupted, unlike desktop PCs that are powered down, or go into idle mode throughout the day. Servers also are often housed in small rooms, and in close quarters with other network equipment. These server rooms can quickly warm to levels that can jeopardize equipment.

Whether a business is housing its own equipment, or outsourcing network and server functions to a third party or cloud provider, it is critical to ensure that network infrastructure is properly cooled. At least two cooling methods should be employed to ensure there is a backup in case one cooling method fails. Possible cooling solutions include rooftop air conditioning units, external condensers, and computer room air conditioning units.

Power Failures

Sometimes the most obvious point of weakness is the most overlooked. Infrastructure equipment requires power to function, and reliable data center power with a backup power solution for redundancy is critical.

An A+B power feed, which creates two independent channels from the public power source to the infrastructure equipment, should be at the top of the requirement list for data center power. This eliminates potential single points of failure when power channels are shared at any point.

Some of the power options that can be included in each feed are uninterruptible power supply, utility power, back-up generator, maintenance bypass panel, internal server power, mains distribution panel, and an automatic transfer switch. Each power feed should have at least one of these options, and should be able to handle the entire server load at peak usage independently to create redundancy.

Network Connections

The equipment used to connect infrastructure to the Internet is another potential point of weakness. Routers and switches wear out relatively quickly, and should be properly maintained and replaced in a timely manner. Integrating backup connections to create redundancy can help prevent network downtime. In addition, connections from the data center to the external Internet network are crucial for network uptime. Peering arrangements with multiple connections create redundancy and reliability, and can optimize performance.

Another important key to making sure potential network failure is mitigated is to choose network and infrastructure providers that are committed to reducing or eliminating single points of failure by adding backups and redundancies. Network downtime is costly and unacceptable, but there are simple ways to build in redundancy. Cutting corners on infrastructure reliability leads to network downtime and service interruptions that can ultimately cost more than building redundancy in from outset.

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Are Today’s Students Developing Remote Work Habits?

shutterstock_207163516Adults who grew up in the northern areas of the United States and experienced harsh winters may fondly remember the unfettered joy of “snow days,” those unscheduled days off from school due to inclement weather conditions. However, snow days may soon go the way of mimeograph paper and typewriting classes. In fact, some school administrators have instituted the concept of remote work. This means students learn remotely from home when dangerous weather conditions close schools.

These progressive school districts equip students with the necessary devices, like iPads and laptops, to access the day’s lesson plans online from home. Public funding allows these “loaner” devices to be given to the students who need them over the course of the school year. It eliminates the need for sharing electronic devices in school-based computer labs.

Future Workplace Trends

One possible outgrowth of this trend is that a generation of students will be accustomed to flexibility, unsupervised productivity, and self-sufficiency in the workplace. It has the potential to permanently alter the employment culture for businesses in the years to come.

Web-based applications allow employees to access and enter data from virtually anywhere in the world. While brick-and-mortar offices will never be completely eliminated, requiring workers to remain physically present in their workplaces every day can be curtailed. Supervisors will still be able to monitor employee productivity from their remote work locations, enabling them to target any “cyberloafers” and respond appropriately.

Flexible Employment Benefits

The business community has been flirting with the concept of remote work for decades, with flex-time schedules offered as part of some benefit packages. But the concept has never fully taken flight. Below are benefits for companies that implement flexible employment options for their workers.

  • Recruitment value. Remote work on either a full-time, part-time, or as-needed basis can be a part of an appealing benefit package offered to talented prospective employees. Under the right circumstances, it can be the deciding factor for a job candidate weighing several employment offers from competitors.
  • Decreasing operational costs. Heating and cooling an office building is a considerable expense. Some calculations indicate that American companies could see profit increases up to $665 billion annually, or anywhere from $10,400 – $13,200 per worker each year by implementing telecommuting for only half of the time.
  • Increasing employee morale. Smart business owners realize that content employees who have flexible work options are more likely to remain with their companies, reducing worker turnover and training costs.

Remote Work Options

Companies can pave the way for this employment sea change now. Some options include:

  • Putting it on the cloud. Embracing cloud-based unified communications (UC) in the workplace enables remote work and telecommuting for employees.
  • Formulating a disaster plan. Some disruptions to workflows can be anticipated, but others are unexpected and can wreak havoc on businesses. Businesses with proactive and well-understood plans for remote work is key to keeping operations up and running smoothly.
  • Having the right technologies in place. Remote networking tools, like virtual private networks (VPNs), assure accessibility and security.

Change for companies with a 9-to-5 culture isn’t going to happen overnight. However, considering the future workforce is growing up with remote learning in place at school, a transformation is on the horizon. The movers and shakers of tomorrow are sure to influence the employment landscape that was established centuries ago.

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IoT Market Demands Data Security

shutterstock_65198842In just a few short years, industry experts predict that the Internet of Things (IoT) will have a tremendous growth explosion. By the year 2020, research suggests 30 billion devices will be connected in a $3 trillion marketplace. Assuring that this avalanche of data is protected by layers of security is paramount to the industry’s success.

Soon there will be homes where the front doors unlock with a smartphone, its temperature is controlled remotely, and even the oven is turned on by punching a code. “Smart homes” are already on the technological horizon, but the security features must keep pace for viability.

Consumers own many devices that are not just unencrypted, but with marginal to non-existent security features enabled. Some end users leave the factory-set passwords in place, making illegally accessing a device’s data mere child’s play for the average hacker.

Making IoT Devices Secure

Certain qualities are required in order to make the security on IoT devices effective. The security must:

  • Possess cloud capabilities
  • Be platform agnostic
  • Have the ability to facilitate IoT technological ecosystems
  • Be lightweight

The ability to manage security via a cloud platform is a vital component to any implemented system. Cloud management enables manufacturers to patch changes to security configurations once a weak spot is detected – even after consumers purchase the device. The hardware itself can be tethered to private key exchanges to simplify authentication, provisioning, and configuration.

The benefits of utilizing agnostic security platforms are clear. Processing capabilities in IoT devices can enable them to be managed and controlled via the cloud. Transmitting large-scale changes in provisioning, authenticating, and configuring can also be handled at cloud level from a centralized location.

Compact IoT devices with security features embedded at the chip is a practical solution for securing data at the core of the device while still utilizing available space. IoT devices can have private keys already embedded to enhance security. This additional layer of security allows compromised components to be identified as “untrusted” and isolated from the other devices on the network. Default passwords would no longer be necessary once key exchanges are implemented within the hardware to authenticate each device. This also allows them to remain lightweight.

Issues to Overcome with IoT Devices

However, the lightweight, compact size of IoT devices limits the space available for security. Another drawback is the multiple levels of vulnerability when connecting devices or at the data host site of the chip. In addition, the limitations of the processing capabilities on devices manufactured by different companies creates security challenges. At present, consumers must use devices made by the same company in order to link them. Cloud-based connections reduce the necessity of standardizing the processing capabilities of IoT devices.

Most IoT devices aren’t currently enabled for cloud management, which is a potential security pitfall. When devices are all tethered to the cloud, it is a simple fix to patch security vulnerabilities – even when they are in the hands of end users. Devices can communicate more readily with one another when cloud capabilities have been implemented.

The bottom line is that the success of the IoT industry is dependent upon the security that is provided by the technology. To ensure that data protection remains a primary focus in an expanding market, networks and devices must be safeguarded. Enabling cloud management capabilities and security features embedded at the chip level can achieve these results.

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Preparing For Data Loss

Data lossData loss incidents, when an organization suffers the loss of valuable data, can cause considerable harm to the business. The loss may be as a result of a natural disaster, fire, or theft, and the impact can be irreparable. Yet statistics show that relatively few organizations adopt robust data protection policies. This is short-sighted because sensitive and important data is held in the cloud, and its loss, even if temporary, can hurt the organization.

Risk of Data Loss

The most likely reason for the loss of data is through a natural disaster, and interestingly, significant portions of the country are at risk in one way or other. Heavy flooding, hurricanes, and earthquakes have a wide geographical spread and one incident can affect a large area, so it’s important to consider not only the business location, but also the location of data servers. In addition to natural events, data may also be lost through fire and theft.

An easy way to understand the business risk is to ask one simple question: What if we lose our data?

Financial Losses

According to a 2014 Global IT Study that surveyed 3,300 respondents, 64 percent of organizations experienced data loss in the last 12 months. The research highlighted that the cost to enterprises of lost data and downtime was $1.7 trillion.

Researchers found that although a high percentage of organizations had disaster recovery plans in place, relatively few had implemented effective data protection practices and less than half employed remote, cloud-based data protection.

Impact of Lost Data

There are two aspects of data loss that affect organizations. Firstly, there’s the loss of the data itself that may include essential operational information, critical customer data, and proprietary information, all of which affects the company’s ability to function. Secondly, there is downtime that inevitably arises from the incident as the organization works to recreate or recover the data. In the worst-case scenario, an organization might have to suspend operations for a period of time, resulting in lost revenue.

Long-Term Impact

Apart from the short-term losses, businesses may incur ongoing difficulties that lead to the loss of customers, lower sales, and long-term reduction in revenue. In many instances this can mean closure or bankruptcy.

Based on the Global IT research, companies need to take the risk of data loss seriously and implement a workable disaster recovery (DR) plan.

Disaster Recovery Plan

Although a comprehensive DR plan needs to consider all aspects of disaster recovery, there can be no recovery if the data is not available. Consequently, at the core of the DR plan must be a process for ongoing data backup and remote storage. Should data be lost, this would mean that it can be recovered, operating systems restored, and business resumed with little delay.

Contingency planning must allow for the possibility of partial or complete loss of data. Additionally, apart from allowing for natural calamities, plans should factor in the risk of man-made catastrophes, such as fire, explosion, equipment failure, and data theft.

Every business faces the possibility of losing data in one way or another. It’s imperative to be ready for a disaster to strike, so that when it does, businesses are able to respond promptly and effectively to restore data and get back online.

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Keeping Your Business Secure While Using an IaaS Plan

Monitor the networkInfrastructure-as-a-Service (IaaS) plans benefit a business by offering access to a cloud-based infrastructure that is tailored to their specific needs. However, many businesses are concerned with keeping their data safe with IaaS.

When subscribing to an IaaS plan, here’s how businesses can protect their sensitive data.

Awareness of What a Business Controls

Business users who subscribe to an IaaS plan should be aware of exactly what their plan entails. This includes the configuration of the infrastructure and how users will be able to access different data. By being aware of what they need to control, businesses will be knowledgeable and informed about the security of their plan.

Ownership

It’s important to know who owns the data within the infrastructure. Understanding ownership details enables a business to navigate logistical situations and protect the organization against legal factors.

The Service Level Agreement

By understanding the Service Level Agreement (SLA), businesses help protect their data and intellectual property. An SLA is a fluid document and should be treated as such.

Complying With Regulations

In order to keep their IaaS secure, businesses need to be aware of industry regulations. Businesses should ensure that their IaaS provider is willing and able to work with them to fine-tune the management of processes and configuration capabilities.

User Authentication

Cloud hosting plans are completely virtual and not necessarily hosted within an organization, which means end user authentication can present a high security risk. Employees should keep login credentials private and be properly trained in authentication best practices. This doesn’t mean that end users should be inconvenienced or restricted; technology leaders should lead by example when establishing best practices, and businesses should find the balance between security and convenience for their users.

Monitor the Network

Even with the best security in the world, a business may run into issues with their IaaS if network monitoring is lacking. It is important to know and understand the network in order to catch unauthorized activity before it turns into a security breach. Monitoring the wireless infrastructure — especially as many users are now employing mobile devices to connect — will also prevent unauthorized users from accessing the cloud.

Employee Training

Employees aren’t always aware of how security holes can be created. Something as simple as accessing the infrastructure through a public Wi-Fi hotspot can create major security risks. Businesses can easily reduce these risks by training employees to understand how best to keep their connection secure.

Data Backup

Businesses must be aware of how their IaaS provider handles data backups, especially if using a new provider. Understanding the vendor’s redundancy procedures and being able to take action allows a business to protect their assets.

Data in Transit

Data moving between users, the data center, and the location of the IaaS systems can come under attack in different ways.  In order to enhance security as much as possible, businesses must understand how this data moves.

Internal Unauthorized Activities

Users with authorization might still perform unauthorized activities. As well as ensuring that employees understand best practices, businesses should also ensure that the IaaS vendor has professional staff members and can control potential internal issues.

IaaS vendors assists with security strategies, but it never hurts for a business to have their own plans in place. By understanding their plan, monitoring their network, and ensuring that all staff members follow best practices, businesses have the ability to data safe.

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Communication Security: The Hesitation Concerning Reliable Identity Solutions

Information securityAlthough there are better methods for securing communications, like printed newspapers, the password simply won’t concede defeat and pass into oblivion.

Despite the fact that we have become a society of connected users, the password is still the security method of choice as our last line of defense.

Resistance to other methods of personal identity security are fueled by our culture, one in which protecting our anonymity is paramount. We would rather be anonymous than secure, which is the driving reason we cling to a fixed character password – even if that password is as insecure as “password123.”

Missed Opportunities

One method of identity protection available is called a digital cryptographic key. The digital key encrypts communications. However, due to our culture of anonymity, no one wants to use it. In fact, many people don’t employ encrypted e-mails, even in a corporate setting, because they fear an encrypted email will act as a beacon for hackers – a sign broadcasting, “This is an important communication, someone should try to infiltrate it.”

There have been countless opportunities in the past to implement transport protocols that would have encrypted all web traffic. Those methods, however, involved key-based encryptions – the encryption required certifications, which would establish identity. Developers, who understood that the majority of potential users would be too uncomfortable relinquishing online anonymity, did not pursue development.

Viable Options in a Mobile Environment

There are viable authentication systems available now, but these rely on identification. In the past, users could assert their identity through device ownership. However, increased mobility, multiple devices, and the evolution of workspaces into virtual constructs, has basically eliminated the practice of authentication through device ownership.

What it means

Although our culture makes it increasingly hard to discuss, securing communications through a system that identifies the user explicitly is a workable solution to security breaches. However, until our culture is ready to concede online anonymity, exploitations of data and information will continue as is – with security experts struggling to develop solutions as quickly as hackers create new threats.

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How Cloud Computing Benefits Start-Ups and Small Businesses

Cloud computingAs recently as a few years ago, entrepreneurs requiring computing solutions would have had little choice other than to make major IT investments. However, the advent of the cloud has changed the playing field, both for business owners and their customers.

Recent studies have quantified the impact cloud computing has had on global businesses; according to Gartner, a leading market research firm, cloud computing services generated over $150 billion in revenues in 2014.

The cloud offers a convenient and cost-effective alternative to traditional IT delivery methods, allowing entrepreneurs to access and customize software programs, data storage and backup services, and a wide range of other specialized functions and applications over the Internet.

Major benefits of the cloud include:

  • Significant cost reductions – Cloud solutions reduce the need to purchase in-house hardware and software. The cloud also eliminates the need for physical storage and backup of files and documents.
  • Scalability and flexibility – Cloud technologies can be upsized or downsized according to the changing needs of a business.
  • IT savings – Cloud-based applications reduce resource or eliminate demands on in-house IT departments.

Cloud Computing Deployment Methods

Businesses seeking to take advantage of cloud computing have four main deployment methods available:

  • Public cloud – This deployment model is easily accessible, hosted on the World Wide Web.
  • Private cloudCompanies can create private clouds behind firewalls for added security.
  • Community cloudThis model is a partnership of companies or organizations sharing the same private cloud space.
  • Hybrid cloud - An emerging deployment approach that combines aspects of the private, public, and community cloud models, creating a customized, flexible solution.

Business Functions Supported by Cloud Computing

Cloud computing has a wide range of applications in the business world, but there are four primary ways in which the technology is used:

  • File storage and data backupCloud computing has emerged as the most flexible and convenient way to store files and back up important data. The remote storage of digital documents frees up much-needed space on local devices. Cloud technologies also offer secure data backup capabilities, ensuring business continuity in the event of a disruption.
  • CollaborationCloud computing has transformed the workplace, making it much easier for people working from different or remote locations to communicate, collaborate and share information. Roughly two-thirds of small and medium-sized enterprises report the need for employees to be able to work anytime, from anywhere. For businesses such as these, cloud solutions offer a major boost to productivity and operational efficiency.
  • Resource accessibilitySoftware, data, and documents stored in the cloud are quickly and easily accessible. Server management is monitored by cloud providers, further liberating businesses from administrative costs.
  • Effective management of business growth – In the past, growth forced businesses to make further investments in IT resources. Now, the near-instant scalability of the cloud provides flexible, cost effective computing resources.

How to Choose a Cloud Provider

Businesses should carefully assess cloud providers based on terms, pricing, and service level agreements, as well as security and reputation. Many providers offer low-cost trial periods, which businesses can take advantage of to test compatibility.

It’s important to make a thorough needs assessment in partnership with providers. Topics to address should include:

  • The best deployment model
  • Security needs
  • Software, infrastructure, and platform requirements
  • The availability of new applications
  • Merging existing IT infrastructure with the cloud environment

The cloud offers a scalable, flexible, affordable route to improved IT performance that is ideal for businesses with limited IT resources.

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