More businesses are adopting Voice over Internet Protocol (VoIP) solutions than ever before. From streamlined platforms to centralized communications, VoIP is a truly cost-effective and flexible alternative to outdated phone systems. VoIP improves operational efficiency, cuts telecommunication costs, and increases overall performance. The preferred choice for countless brands and ventures, VoIP easily integrates into any existing telephony system or communications protocol.
Within the VoIP market, however, there are several brands and services available. The only way to secure the best VoIP package is to conduct extensive research. When it comes to the right system for your business, there are three important aspects to consider.
Scalability should be of paramount concern when selecting a VoIP system. Companies should look for the following before choosing a service provider:
- affordable VoIP services that promote brand growth and expansion;
- seamless integration of VoIP into existing telephony and business communications platforms;
- file sharing, screen sharing, uploads, downloads, and any other specific features that are needed by the business;
- Session Initiation Protocol (SIP) trunking to expand or reduce business lines on an as-needed basis; and
- compatibility between private branch exchange (PBX) and SIP, with the flexibility to enhance, edit, or bring on new services.
Hosted vs. On-site Services
There are hosted and on-site options available for PBX services. Both have their unique advantages and disadvantages and should be taken into consideration when adopting new VoIP platforms.
- Businesses without existing PBX hardware tend to benefit from cloud-hosting services.
- Cloud services are easier to deploy, are more cost-efficient, and eliminate the need to purchase new hardware and pay maintenance fees.
- On-site systems offer more flexibility and better control over private telecommunications networks.
- On-site PBX is the best option for companies that have the means to invest in hardware and maintenance for optimal system functionality.
Deciding between on-site and remote services depends on the particular needs of the company. Businesses should also weigh the benefits and risks of deploying these services before signing their names on the dotted line.
With the advent of burgeoning technologies and bring your own device (BYOD) policies, more and more employees are able to get work done while on the go. In fact, many now use their own mobile, wireless, and digital devices from remote venues. With this in mind, businesses need to integrate contact lists, video conferencing, and call-forwarding services for their remote teams.
With modern VoIP features, businesses are also able to secure more freedom and flexibility for workers. They no longer have to invest in expensive tools for mobile workforces, since the same applications and programs are being utilized across the board.