Our Mission & Values

Our Mission

The mission of Integrated Communications is to work with business and commercial entities on a consultative basis, positioning ourselves as a single source they can come to when looking for Local Dial Tone, Long Distance, Data/Internet and Web Conferencing solutions.

Working in concert with our carrier partners, we provide our customers with a high level customer service experience which includes the procurement, provisioning and management of their telecommunication systems on a long term basis.

Our Accomplishments

Retention
98% maintained – This is our 22nd year in business and we are proud to say we have been able to surpass our retention goal of 95%. The average customer has been with us over 6 years.

Cost Reduction
Our clients save an average of 25% on their monthly expenses for telecommunication systems. The savings we provide on business VOIP and other telecom services is available to new and existing customers.

Clients
With over 800 customers coast to coast, Integrated is looking forward to growing our customer family.

Our Values

Customers
Our goal is to be a trusted resource for our customers, working with them long term to provide solutions for telecommunication systems that fit their everyday business needs.

We give our clients exceptional customer service & support based on a foundation of integrity and mutual respect.

Carriers
We are committed to our carrier partners and the telecommunication systems they provide. Our goal is long term carrier relationships that are mutually rewarding for both parties, the end result of which is outstanding service to our customers.

Our People

Our employees are our most valuable resource.

Each individual is honest and trustworthy and deserves to be treated with dignity and respect.

Each individual has a unique contribution to make to the organization, is motivated to achieve their full potential, and is willing to work hard toward it.

Each individual understands the purpose of his/her work and the goals of the organization.

Each individual has a voice in determining our focus and direction.

Each individual will be accountable for results and be recognized and rewarded for their achievements.

Each individual is committed to working cooperatively together as a team.

Our Involvement

Minnesota Trucking Association
Integrated Communications facilitates an exclusive member benefit for the Minnesota Trucking Association. The Telecom Savings Program has been reducing the cost of phone service for members since 2005. The success of the program contributes to the association and to the reduction of operating expenses for its members.
Learn more about the program »

Charitable Giving
Integrated Communications is proud to volunteer both time and money to a variety of charities around the Twin Cities. Some of our past recipients include the American Cancer Society, Feed My Starving Children, Accessible Space, We Can Ride and the Golden Valley Crises Nursery.

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