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Start to Understand Your Technology Solutions

shutterstock_270601862Getting involved with the cloud is a popular proposition when looking at acquiring new technology. A company should consider how cloud technology relates to the business as well as current regulations before moving to the cloud.

Understand the Benefits of the Cloud

Businesses should first consider how a move to the cloud can be beneficial. Customer Relationship Management (CRM) tools, for example, enable employees to view customer interactions so that technicians, sales staff, and customer service agents are aware of how other employees interacted with a customer at certain intervals. Management can also more easily monitor employees from a single dashboard. These actions are difficult to replicate outside of a cloud service.

Understand Any Potential Negatives

Preparations should be made to understand what migration to the cloud will entail as well as what could potentially go wrong. For example, pieces of confidential customer data may be collected and stored in the cloud and will require protection. Confidential company data such as product costs and internal reports will exist in this tool as well, so internal security is also a consideration.

Other factors that should be investigated when searching for a cloud provider include the potential for customer data to be lost or compromised if the system is hacked as well as the actions a company would need to take if the cloud provider suffered a major outage.

Understand Cloud Provider Services

It is important to investigate what a cloud provider does to protect its clients. Pull data from the cloud provider from time to time so that backups are in place in the event that the relationship with the cloud provider ends or the provider takes much longer than the service agreement allows to resolve technical issues when they occur. If data can’t be exported easily from the beginning, that should be a red flag.

There is a lot of good that can come from the cloud. Capital expenses can be reduced or even eliminated and employees will be able to access their data in a variety of ways, among many other benefits. But it is important that a business makes preparations to transition to the cloud so that the company does not experience any pains while growing into the technology.

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