A session initiation protocol (SIP) single solution provider is usually attractive to those who only want to deal with the basics and one provider. However, an over-the-top (OTT) solution can provide a more durable situation with pricing and selection advantages.
This is because the OTT solution uses a separate carrier and separate content provider. Each type of option has its merits. Consider the following features:
Single Solution Pros
Single solution trunking means dealing with fewer providers. It eliminates subscriptions to other services that run up costs. It is also possible in most cases to grab a circuit bundle with the SIP trunking option to save even more.
Billing and Service
The idea of single solution trunking is to keep it simple. When it comes to invoicing, expect one monthly charge. Likewise, when it comes to customer service, there should only be one phone number and one company to contact for assistance.
The customer service quality of single solution trunking can be superior to OTT because the entire network operates under one entity. In a sense, the left hand knows what the right is doing, and problems are able to be sorted out in a more timely and organized manner. There are also the advantages of flexible usage and optimum bandwidth delivery.
Single Solution Cons
A big drawback to using single solution trunking is the fact that there is only one connection. In the event of failure, there are few resolutions until the provider can be reached to resolve the issue. Another drawback is the possibility of slow or inactive traffic at distant sites.
Best of the Best
Competition is strong when it comes to vendors and the specializations they offer. An OTT solution breeds rivalry, so the consumer wins in the long run. In this aspect, there is a quality advantage in hiring the top candidate in whatever combination of vendors will work best.
Choice and Selection
As previously mentioned, an OTT solution prevents the individual or business from being married to all of the packaged providers. If one doesn’t work, it can be replaced. The favorable providers can be kept without penalty. This encourages good customer support and resolution.
Choosing the OTT option for any business or individual means having a more resilient, dependable experience. Not only are there two providers to work with, there is more than one media used. A variety of media (fiber, wireless, copper, etc.) can assist with constancy and performance.
Switching over to an OTT option means existing carriers will have to be dropped. It also carries the disadvantage of having to shop around for the best prices. This can entail a lot of research, communication, and even haggling when necessary. A third problem that arises with OTT service is the fact that problems will be challenging to address when dealing with more than one vendor.
There are two choices when it comes to SIP trunking. Understanding the pros and cons of each option will make the selection easier and benefit the individual, small business or large company in the long run.