Hacking – Your PBX Phone System at Risk

Hacking is a term we relate as a potential danger for our personal banking information, social media accounts, etc… Unfortunately, hacking goes beyond our individual assets and can affect the businesses we operate and utilize on a daily basis – no business is safe being hacked, including Billion dollar companies and banks (Facebook, Google, Yahoo, and even the Government is at a constant risk). If you are a business owner and/or IT administrator of any sorts, it is extremely imperative that you defend and secure your companies’ PBX phone system. We have all heard of the hackers that break-in through your voice mail due to poor password protection and give themselves international privileges on your company’s dime, but, what about the new age of VoIP phone systems hackers? Are you prepared to combat the new wave of one-click internet hackers out to get you for every penny you’ve got? Be prepared for both!

Here are a few tips from the experts we work with on securing your PBX phone system.

– Understand your provider.

According to Carl Wallin of Acticor Technologies (a phone vendor in the Twin Cities – check them out @ www.acticor.com), hacking has become a huge issue over the past few years – especially with the expansion of VOIP. One of their current customers’ phone system was hacked and as a result they were billed for over $8,000.00; unfortunately, the provider they were with at the time gave no lea-way or “grace”, so-to-speak, in that type of situation and the company was left to pay for the entire bill. Wallin suggests knowing what your provider’s protocols are in those particular situations: “speak with your voice provider ASAP regarding their preventative and quantitative measures for detecting and combating hackers. There are definitely providers I would not suggest for these exact reasons, and others that have developed and maintained software for these circumstances and are better equip to handle a disaster before it occurs, as well as prepared to tackle the aftermath of the hacking calamity if something were to transpire”. The Allworx system, provided by Acticor, addresses the issue of hacking and has impeccable software to protect against the lurking dangers of outside influences on your phone system.

– Understand the target.

Hackers do not generally target any of your “regular” phones – they target your 3rd party, generic extensions…your break room PBX, conference PBX, Android/I-phone applications, etc… Be sure to password protect ALL equipment used for your business, and speak with your providers about what they do for hacking detection and prevention. Default passwords just do NOT cut-it anymore. It’s time to move beyond the default password (you know – the 1234 or 0000) and create a sound password that is not easily detected or hacked by a computer.

– Understand Security Audits. 

Regularly check and maintain security authorizations on your network and your PBX phone system. Be sure to remind your employees on a scheduled basis to implement a new password for both their phone (voice-mail) and their internet security check-points. Hospitals, as well as banks and other businesses requiring immense protection due to protocol and patient/customer privacy should be sure to place prompts on their employees’ system to activate a password change every few months.

 

Speak further with your telecom agent, phone provider, and vendor to make sure you and your company are protected from hackers and unwanted billing.

 

5 Biggest Benefits of Fiber Optic Internet

Fiber connectivity has some serious benefits for companies of ALL sizes and necessities. While the cost to build fiber can be extensive (depending on location and availability) the benefits are insurmountable. Here are a list of the top 5 benefits of fiber optic Internet for your company:

1. Security – Fiber is the MOST secure network: for example, it is quite possible to attach to a copper line in order to hack into the system, however, fiber connectivity is made out of glass, and the only way to penetrate the system is to break it, which would cause the whole system to go down and in turn would alert you that you have been hacked – rare disruption of connectivity.

2. Speed – Fiber optic internet runs at the speed of light – the fastest transport medium allowing for quick and instant data retrieval.

3. High Bandwidth – Symmetrical bandwidth (same upload speed as download speed) allowing for much longer transmission distances and high signal rates.

4. Private Connection – No other businesses run off the same line as you, hence a PRIVATE connection.

5. NO Electromagnetic Interference – If and when the fiber optic cables need to be run in close or nearby proximity to electrical machinery (especially ones with high-frequency noises), fiber connectivity allows the control signals to be carried without error or interference, making fiber a number one choice for factory and machinery companies.

Contact Integrated Communications for more information regarding fiber optics Internet and it’s availability for your company @ (763)201-8000 or email info@integratedcom.net

The Pros and Cons of Hosted pbx

These days, everyone wants to go hosted! From email and web hosting to phone systems in “the cloud”, hosted solutions are becoming more prevalent in technology and telecom. So, what does this mean for you as the business consumer and are you supposed to move to a hosted phone system in this ever-changing technological world? Well, there are definite advantages to going hosted, as well as some drawbacks. Learn more about hosted phone systems before making your decision by outweighing the pros and the cons, and depicting how it all pertains to your business.

 PROS of Hosted pbx:

Your business can get brand new phones with little to no capital investment

– There aren’t any on-going maintenance or service charges

– It is a very versatile system – allowing you to make changes “on-the-fly” through designated portals

– Often-times equip with the newest features, and consistent FREE ongoing software updates for cutting-edge technology

– If your Internet goes down, your incoming callers (potential customers) will still get your voice mail and you will be able to retrieve those messages

– Generally, hosted phone systems are a great choice for small businesses (5-10 employees) with potential growth

 CONS of Hosted pbx:

Without enough bandwidth and a stable Internet connection, you are prone to voice quality issues

– If your Internet goes down, you are without voice AND Internet, as they are all connected

– Often-times unable to “customize” aspects of the phone system

– May cost more over a longer period of time than a traditional premise-based phone system (if you plan on utilizing a phone system, or have owned one in the past for over 10 years, premised-based systems are the most cost effective)

– The provider hosting your phone system may not be able to make changes to your system fast enough, and may not provide you total control into a portal to do so yourself (dependent upon carrier)

– You are not in complete control to manage your phone system, as you are dependent upon the provider

Either way you take your business – hosted or premise-based – technology continues to thrive and strive as systems transform and change with every year; neither choice is the wrong choice, it’s all about finding the choice that fits your companies’ needs the best. Be sure you are working with the right provider who has your best interest in mind, and are well informed before you make your final decision.