Support

Our carrier customer service and repair departments can be contacted through the numbers listed below. If you are having issues with your voice or data services, you will need to establish a repair ticket with your carrier.

Unable to make or receive calls. You may want to check your PBX system. Red lights may indicate the system needs to be reset. Contact your phone system vendor for instructions on how to properly power off your system and reset it.

Unable to make or receive calls, but your internal intercom system and voice mails are intact. The problem is likely with your carrier and not your phone system.

Opening a repair ticket. Always give specific information to the carrier regarding the problem. This may require some detective work on your part. For example: Are you able to make outbound calls, but not receive inbound calls or vice-versa? Are you able to complete some calls? If you are hearing noise on the line, how would you describe it (static, echo, cross talk, etc?).

Issues with long distance. You will need to submit 2 call examples to the carrier to open a repair ticket. Call examples must be within the last 24 hours and must include exact time of call, both originating and terminating numbers and result of the call. If the call includes a recorded message, let the carrier know exactly what is on the recorded message. Be as specific as possible-is the issue affecting all outbound calls, just certain calls, etc.

Your internet is completely down. You may want to try power cycling your router. These are most often Adtran or Cisco equipment. If you have red lights on this equipment, it is most likely having issues. Turn the power off on the router and unplug it for a minute. Plug it back in, turn the power back on, give it a couple of minutes to reset and then see if you have regained your connection or if green lights are now showing on the router. Many of these devices will have battery backup so be sure to unplug that as well when power cycling your equipment.