More businesses are adopting Voice over Internet Protocol (VoIP) solutions than ever before. From streamlined platforms to centralized communications, VoIP is a truly cost-effective and flexible alternative to outdated phone systems. VoIP improves operational efficiency, cuts telecommunication costs, and increases overall performance. The preferred choice for countless brands and ventures, VoIP easily integrates into any existing telephony system or communications protocol.
Within the VoIP market, however, there are several brands and services available. The only way to secure the best VoIP package is to conduct extensive research. When it comes to the right system for your business, there are three important aspects to consider.
Scalability should be of paramount concern when selecting a VoIP system. Companies should look for the following before choosing a service provider:
- affordable VoIP services that promote brand growth and expansion;
- seamless integration of VoIP into existing telephony and business communications platforms;
- file sharing, screen sharing, uploads, downloads, and any other specific features that are needed by the business;
- Session Initiation Protocol (SIP) trunking to expand or reduce business lines on an as-needed basis; and
- compatibility between private branch exchange (PBX) and SIP, with the flexibility to enhance, edit, or bring on new services.
Hosted vs. On-site Services
There are hosted and on-site options available for PBX services. Both have their unique advantages and disadvantages and should be taken into consideration when adopting new VoIP platforms.
- Businesses without existing PBX hardware tend to benefit from cloud-hosting services.
- Cloud services are easier to deploy, are more cost-efficient, and eliminate the need to purchase new hardware and pay maintenance fees.
- On-site systems offer more flexibility and better control over private telecommunications networks.
- On-site PBX is the best option for companies that have the means to invest in hardware and maintenance for optimal system functionality.
Deciding between on-site and remote services depends on the particular needs of the company. Businesses should also weigh the benefits and risks of deploying these services before signing their names on the dotted line.
With the advent of burgeoning technologies and bring your own device (BYOD) policies, more and more employees are able to get work done while on the go. In fact, many now use their own mobile, wireless, and digital devices from remote venues. With this in mind, businesses need to integrate contact lists, video conferencing, and call-forwarding services for their remote teams.
With modern VoIP features, businesses are also able to secure more freedom and flexibility for workers. They no longer have to invest in expensive tools for mobile workforces, since the same applications and programs are being utilized across the board.
Traditional voice services have had their heyday. Today, developing technology trends are shaping a new future for business communications. Automation, the Internet, mobility, cloud, and more are triggering shifts in new services that meet changing customer demands. Session Initiation Protocol (SIP) Trunking is emerging as not just an option but a compelling choice for the modern business.
Focusing on the benefits
Even as voice converges with text, image, video, desktop, mobility, and social media technologies, many network administrators still fear the unknown. Their priority is to maximize and protect their investment so it’s understandable that many proceed with caution. However, in order to steer their business forward, network managers should consider what could go right.
For instance, SIP Trunking has many benefits if best practices are observed.
- Savings. In an SIP environment, IT managers start realizing savings when they phase out costly infrastructure. SIP Trunking eliminates Primary Rate Interface (PRI) and Integrated Services Digital Network (ISDN) rentals. Businesses can also save costs by using centralized public switched telephone network (PSTN) access. This can eliminate costs for maintenance, operations, and unused services.
- Scalability. SIP eliminates the problem of having too many channels when they are not needed and too few channels when more are needed. It can be scaled up or down on a per-channel basis to suit specific business needs. It also enables businesses to add trunks as demand dictates.
- Flexibility. As a Unified Communications (UC) package, SIP offers significant flexibility with an array of collaborative options. End-users can enjoy web, voice, video conferencing, instant messaging, chat, voice traffic re-routing, and mobility options.
- Reliable disaster recovery. Security and recovery can be major fears. SIP Trunking features reside in the IP provider’s network in multiple sites, not in the customer’s premises. Should a disaster occur, businesses are assured of timely disaster recovery (DR) and business continuity. This allows calls to be redirected to locations not affected by the disaster, ensuring a recipient for each incoming call.
Hurdling the obstacles
While SIP is a versatile technology, moving to an SIP model has its own challenges. The most common one is interoperability issues. Different vendors interpret SIP specifications differently. This can create complications when integrating legacy systems with the SIP provider network. A good provider should re-evaluate the customer’s existing architecture and suggest modifications that can support the new services.
Bandwidth capability is an important consideration for SIP connection. Bandwidth determines the quality of calls. The wrong amount of Internet bandwidth and such issues as latency, packet loss, and jitter can result in echoes, garbled messages, and call disruptions.
Connecting to the Internet exposes any network to security threats. Brute force and Denial of Service (DoS) attacks are common issues that can cause entire networks to crash. Solid firewalls, session border controllers, and other security devices can help ward off such attacks.
For IT executives, transitioning to SIP Trunking is a critical decision. Decision-makers should consider an SIP deployment that can support present business needs and easily adapt to unforeseen collaboration services well into the future.