What Is UCaaS?

Unified Communications as a Service, or UCaaS, is a system that blends internet-based phone and messaging into a fully outfitted internal communications platform. UCaaS provides staff members with the collaborative resources they need to work from anywhere, whether from the office, airport, or home. UCaaS solutions are accessible on employee’s computers, smartphones, tablets, and desk phones.

The UCaaS meaning breaks down as follows:

  • Unified Communications (UC) integrates communication services like phone, video conferencing, and live chat. It provides multiple ways to interact across different communication channels, thus enhancing employee productivity.
  • “As a Service” (aaS) is a delivery model for cloud-based services and software.

UCaaS has its roots in Voice over Internet Protocol (VoIP) phones, but it goes above and beyond internet-based phone service. UCaaS brings VoIP, instant messaging, video conferencing, and collaboration tools together in one accessible solution. With UCaaS, businesses no longer have to rely on outdated analog phone lines to communicate or collaborate on projects. Since it operates in the cloud, internal communication functions are accessible from everywhere and withstand natural disasters, power outages, and hardware malfunctions.


How Does UCaaS Work?

Unified Communications as a Service works over the internet. A VoIP phone powers the main functionality of UCaaS voice services by converting sound and transmitting it into data packets, but the rest of the functions go above and beyond VoIP.

UCaaS maintains the best functions of VoIP without extra complexity. All phone calls, instant messaging, and video conferencing are handled by the UCaaS provider. Employees can even download UCaaS apps to use on their smartphones and tablets.

Since UCaaS is a cloud-based internet service, there is no need for extra expenses, tedious infrastructure, or specialized IT support.


UCaaS Functionalities

Unified Communications as a Service offers a host of benefits to businesses of all sizes. Companies looking to improve their internal communications will find that UCaaS is a convenient, accessible, and affordable way to keep internal operations streamlined without interruption. With remote work on the rise, your employees will be able to stay productive from anywhere with UCaaS functions that include:

  • Caller ID
  • Call forwarding
  • Call recording
  • Advanced call routing
  • Call waiting
  • Voicemail to text
  • Fax to email
  • Conference calling
  • Conference bridging
  • Hold music
  • One-on-one and multi-participant video conferencing
  • Internal instant messaging for individuals and groups
  • Collaborative scheduling
  • Collaborative project management
  • Cloud-based hosting

There’s no guessing why businesses across the country are quickly switching to UCaaS. These beneficial functions are available to Twin Cities-based companies through the help of Integrated Communications. Contact Integrated Communications today, and our helpful team will connect you with the best UCaaS provider for your business needs.

Partner With a Minnesota UCaaS Provider

Integrated Communications is the leading provider of Minneapolis and St. Paul telecommunications solutions. We partner with the most reliable network providers to bring you the best UCaaS services available nationwide. Regardless of your industry or the size of your business, Integrated Communications will work to partner you with the right UCaaS provider for your company. We’ll get to know your business closely to determine the best provider for you and your operational needs.

With over two decades of experience, Integrated Communications is a highly skilled and experienced Twin Cities telecommunications company. We will put our experience and expertise at work to find you the perfect UCaaS provider. Trust us with the task so that you can continue serving your customers and focusing on your operations. Explore our providers, and contact us today to get started.

Top Twin Cities UCaaS Support at Integrated Communications

When connecting you with a leading UCaaS vendor, we stay involved with your company, answering any questions you may have and assisting with setup. Our dedicated account managers are here to provide individualized customer support throughout the entire length of your partnership with us. Our number one goal is to provide your Minnesota business with a UCaaS solution to improve your internal communications and help your business grow. 

You can call our support escalation team at any time if you need help with setup or troubleshooting. Unlike other telecom providers, we don’t forget about your business after connecting you to a provider. We remain a consistent point of contact between you and your provider so that you never have to navigate your UCaaS system alone. 

Trust Integrated Communications With Your UCaaS Needs

Integrated Communications is a Minnesota-based telecommunications company that prioritizes long-term partnerships with businesses just like yours. We have a phenomenal reputation with our network partners, ensuring that we can continue to bring helpful UCaaS solutions to businesses across the Twin Cities and Minnesota. We collaborate with companies of all sizes, connecting them to the best UCaaS providers in the region.

Our array of UCaaS solutions can be tailored to fit your company’s needs so that you can streamline operations, stay connected with customers, and support remote work. With Unified Communications as a Service, your business will reach the next level and remain competitive in today’s driven business world.

Trust the experts and let Integrated Communications upgrade your business’s internal telecommunications across the board. Contact us to learn more about how UCaaS can improve collaboration and communication, and get started today!


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