Selecting a business phone system can be hard work – but, is that the hardest part? For many of our customers, ongoing training and/or initial comprehension of the product purchased seems to be an evaporating offering by business phone systems vendors and telecom carriers. The big WOW factor comes into play during the phone demo you and your executives sit through, but, once you’ve inked their papers it’s all very “thank you, come again”; it doesn’t have to be that way! In fact, at Integrated we partner with business phone systems providers who will ensure your company’s employees are well versed with the product purchased, as well as training a system administrator who may be put in charge of handling small changes with your new phone system.
If you are apprehensive about understanding your new business phone system, be sure to speak with your provider or telecom agent prior to purchase to guarantee they will offer you and your staff proper training. Check out our recommended business phone system provider if you are looking for a company that will be with you 100% of the way, guiding you through your new technology purchase.
Recommended for Excellent Phone System Training:
Company Name: Cutting Edge Communications
Business Phone Systems: AVAYA
Training Offered: SMB Market, Corporate Training – for end users and system administrators
Services Offered: Phone Systems, Structured Wiring, Programming, Training, Video Surveillance, Staging Preparation, Legacy Equipment Maintenance and Repair, Maintenance Plans, Firewall Security and VPN…
*A great provider should always offer your company a review of their product, a demo of their product, and training after implementation of their product – never settle for less.
What is VoIP?
VoIP (Voice over Internet Protocol) literally translates to a call being made over the same set of rules as the Internet uses; a phone call over your Internet connectivity. However, VoIP is no longer strictly operable through means of the internet alone, like it once was; rather it operates with the same protocol (a set of rules) as the Internet does.
VoIP capable products are considered “plug-and-play” and allow for a phone system to be plugged directly into your data network, allowing your employees to make phone calls from the data connection; keep in mind if you have high call volumes you may want more bandwidth depending on the call quality. While more bandwidth may not be necessary for call quality, ensuring that your voice comes before all other data will ensure business operable call quality.
Many telecom service providers are seasoned and well equipped for the VoIP future that ensues. These providers offer a phone system in order to use VoIP technology, referred to as IP phones. There are many types of IP phones, servicing businesses from a one-man shop to a multi-billion dollar organization with many complex needs and services. (Refer to http://www.integratedcom.net/virtual-office-voip-review/ for a review on a VoIP phone system).
Your VoIP capable phone system also allows for your employees to take their IP phone-set ANYWHERE to work and/or make calls and bypass the long-distance toll by using their new plug-and-play phone and utilizing data connectivity to make their calls – an inter-operable product that works over multiple networks. How is this possible? Your IP phone system comes equip with its own IP address and can be accessed for use at any time and any place by means of the cloud – your service provider will allow for the phone to search the cloud to find the appropriate IP address, allowing for voice service through VoIP.
Be sure to gather information on the different VoIP products to find the one that best fits your company’s current and growing needs. VoIP is a service in which is becoming more relevant and readily accessible, and one we highly recommend here at Integrated Communications.
Ethernet Over Copper – Business Internet (with speed)
The advancements of business internet connections are insurmountable. Just when we get used to a network connection that will bring us reliable speed, another product is released that claims MORE reliability and bandwidth, and all for a cheaper cost. No matter what situation your company is in – needing more bandwidth, having to cut costs, or wanting dedicated-lines without extreme build-costs, Ethernet over Copper (EoC) is a product worth investing in.
EoC is at a comparable price-point to your current T1s; furthermore, offering many of the same benefits of fiber optic internet. EoC is a symmetrical, dedicated, and secure product – definitely a viable market option.
Compare and contrast EoC to other business internet services available:
*Based off of major metropolitan areas (click on image to enlarge)
Fiber connectivity has some serious benefits for companies of ALL sizes and necessities. While the cost to build fiber can be extensive (depending on location and availability) the benefits are insurmountable. Here are a list of the top 5 benefits of fiber optic Internet for your company:
1. Security – Fiber is the MOST secure network: for example, it is quite possible to attach to a copper line in order to hack into the system, however, fiber connectivity is made out of glass, and the only way to penetrate the system is to break it, which would cause the whole system to go down and in turn would alert you that you have been hacked – rare disruption of connectivity.
2. Speed – Fiber optic internet runs at the speed of light – the fastest transport medium allowing for quick and instant data retrieval.
3. High Bandwidth – Symmetrical bandwidth (same upload speed as download speed) allowing for much longer transmission distances and high signal rates.
4. Private Connection – No other businesses run off the same line as you, hence a PRIVATE connection.
5. NO Electromagnetic Interference – If and when the fiber optic cables need to be run in close or nearby proximity to electrical machinery (especially ones with high-frequency noises), fiber connectivity allows the control signals to be carried without error or interference, making fiber a number one choice for factory and machinery companies.
Contact Integrated Communications for more information regarding fiber optics Internet and it’s availability for your company @ (763)201-8000 or email email@example.com
Ever wonder about a product, its key features, other companies’ opinions, etc., BEFORE you go out and purchase it? The truth is, oftentimes businesses are wowed at demo’s with fast-talk, and lots of intrigue but never really have the chance to dig deep into a particular product. So, before you go and spend your businesses hard-earned cash on a less-than-ideal investment, be sure to get full reviews from un-biased persons, such as ourselves, and educate yourself on the product before you purchase it.
This month we will be reviewing Virtual Office – a voip Velocity Telephone product, and one we currently use at our own office! Besides product information, we will also provide personal likes on the product we use straight from the employees at Integrated Communications, as well as information on how you can schedule a demo for this business phone at your company.
PRODUCT: Virtual Office; a Hosted VOIP system
COMPANY FIT: This product can fit companies of a large scale, from a 1-2 person at home office to a multi-site company with thousands of employees
FEATURES: Multiple line appearances, call transferring, 3-way conference call, mute, hold, forwarding, speed dials, flexibility in users – limitless expandability, and functions in many works spaces (including home offices, call centers, and virtual call centers), multiple handset options for virtual office, call recording, call blocking, system-wide busy lamp, unified messaging, caller ID, outbound call rejection, video-conferencing capability, admin login user information for customization of product, internal and external conference bridging, call center packaging options, and many other unique packaging and feature options to fit most business needs
HANDSET OPTIONS: Virtual office comes equip with 4 different handset options; Grandstream GXP2124 is a top choice phone featuring 4 dedicated line keys, HD audio quality, integrated web applications, back-lit LCD, key extensions, and many other customizable options and features; Grandstream GXP285 involves easy installation, hand-free duplex speakerphone, 2 call appearances, and is the most cost effective handset for small businesses; Grandstream GXP2100 is an easy-to-use 4 line telephone, supports integrated power-over-ethernet best for both small businesses and enterprise customers; Grandstream GXP2120 comes equip with a high resolution graphic LCD, best fit with executive offices and advanced enterprise users
EMPLOYEE REVIEWS: The users at Integrated Communications appreciate many of the products features, and all seem to have our personal favorite; a few key features liked about the Virtual Office Grandstream GXP2110 product includes:
– We are able to plug the phone in anywhere with an Internet connection and it configures up and works
– We enjoy the convenience of being able to forward to our cell-phone, but the message left will still be on our work phone rather than transferred over to our cell phone messaging system – it helps with keeping work and customers in an organized place but allowing us to pick-up the phone whenever and wherever to better assist our customers
– Users can be in charge of their own system with instant access to a web portal designed for easy-use
– Any call unanswered by a single user is placed in their missed-call cue, it’s a great way for us to keep track of who’s called in to the company
– I’m able to view call logs for all users at the company
– With virtual office we never have to pay another maintenance fee
– The company is covered for all software updates and handsets that need to be replaced
– All of the employees are given individual DID’s with our current main number
– The use of desk-top faxing is convenient and fast
– Users can twin their cell phone and their desk phone to ring at the same time
– We do a lot of conference calling and it’s nice to have the capability to conference in up to 4 people
Contact Integrated Communications to learn more about our personal experience with the Virtual Office product, for pricing options, and to see the phone system for yourself today – also call if you are interested in learning about other business phone options, network solutions, or to get reviews on any product you may currently be interested in!
Integrated Communications: (763) 201-8000