Voice over Internet Protocol, commonly referred to as VoIP, is a technology method that delivers voice communications over the internet. Business VoIP systems are essentially the modern form of a business phone. Instead of being tied to a landline, businesses can use the internet to send voice, video, and data communications. There are VoIP advantages and disadvantages, but for the most part companies can enjoy many VoIP benefits like flexibility, low cost, and mobility. Business VoIP is the future, especially with so many employees working remotely. No matter what size business you run, VoIP can help you stay modern and connected. Here are a few of the benefits of using business VoIP:
- Allows employees to work from anywhere, with the use of smartphones.
- Lower cost than traditional landlines.
- Easily scalable for when your business grows.
- Flexible phone option that won’t tie you down.
- More features than conventional phones.
How Does VoIP Work?
The VoIP definition is: communication that works by digitizing voice data and sending it over the internet. This means that you can make and receive business calls over the internet, using various devices such as headsets, laptops, tablets, and smartphones. The only thing you need for business VoIP, or hosted phones, is an internet connection. Instead of using circuit switching like traditional phones, hosted phones utilize packet switching, which is much more efficient. It uses bandwidth only when needed.
Business VoIP Benefits
You might be wondering, what are the VoIP advantages and disadvantages? Believe it or not, there’s more than one benefit to using business VoIP. If your company hasn’t switched to it already, you might want to reconsider. Using business VoIP gives your business freedom and flexibility. Your employees will be able to take calls from wherever they are, with whatever devices are available to them. Business VoIP also comes at a lower cost than traditional landlines and is easy to scale up if you hire new employees and your company expands. If you think your business would appreciate this mobility and its low price, then you should consider switching to business VoIP with a trusted VoIP provider. Here are five of the best VoIP benefits to consider when making this critical choice.
With the world of technology expanding and the popularity of remote working on the rise, businesses have to find ways to adjust. Using VoIP phone services is just one way to do that. Employees can work from anywhere and still receive calls with the use of VoIP. Working from anywhere is essential, especially if your employees travel or often have meetings outside the office. With VoIP, everyone will stay connected over their business lines, making it easy to be mobile.
Using hosted phones is significantly cheaper than traditional landlines. Because of the way VoIP operates, you really just need to have a strong internet connection. By providing business VoIP to your employees, you will save a considerable amount of money in your budget, which can then be allocated elsewhere. Think about how much money you’ve spent installing landline phones and rewiring cables, plus adding additional lines whenever you have a new employee. Those days of costly services are gone, thanks to affordable hosted phone plans. Choosing business VoIP will give you mobility and flexibility, not to mention a good portion of your phone budget back.
When your business grows, your technology and phone capabilities have to grow too. Adding additional business VoIP lines is straightforward and easy, making this growth transition that much easier for companies. Instead of having to call your landline provider, buy a new hardwire, and reserve time for installing new lines in the office, you can just add lines through your admin portal. Whenever you hire new employees, giving them a phone line is simple with VoIP. Scalability is one of the many benefits of using business VoIP. Moving offices? That’s no problem either when you have hosted phones you can use anywhere, as long as there’s an internet connection.
Office workers used to be tied to their desks all day because of landline phones and technology that wasn’t flexible. Now, technology has made huge strides so that people can work from wherever they want. Business VoIP operates in the same way. You can stay mobile and flexible, opting to work from wherever suits you best, without giving up your phone lines. Stay connected and remain flexible with business phone hosting. If you and your employees are always on the go, VoIP is the best choice for reliable phone services that are as flexible as your company.
The final fantastic benefit of business VoIP is all the features that don’t always come with a landline phone. The VoIP definition communicates clearly how voice data is simply sent over the internet. These hosted phones can actually do so much more than traditional phones, including integrations with other work productivity systems and voicemail to email. With business VoIP, your phone system will help employees to be their most productive. If your company needs full functionality out of your phone system, then hosted phones are the way to go. Here are several of the features you can enjoy with business VoIP:
- Automated attendant
- Caller ID
- Call blocking, forwarding, waiting, and transferring
- Conference calling
- Contact Center/Call Center
- Integrations with Microsoft Teams, Outlook, Salesforce, and others
- Fax to Email
- Find Me/Follow Me
- Hold music
- Mobile management
- One-line sharing on multiple phones/devices
- Ring groups
- Voicemail to Email
- Voicemail to Text
- Web-based system administration
Choosing Business VoIP
When you choose a VoIP system, you will be investing in your company to grow into the future. Of course, there are VoIP advantages and disadvantages, but we think the pros outweigh any cons. Hosted phones allow for maximum flexibility and scalability while remaining the most affordable choice for business phones. VoIP technology is constantly evolving, and since it is cloud-based, you will always have access to the latest version without any significant changes to your system. Thanks to hosted phones, all you need is a strong internet connection to be able to carry conversations and receive work voicemails from wherever you are, on whatever device is available to you. The benefits of business VoIP are plenty, and it’s one of the best investments you can make for your growing business today.
More businesses are adopting Voice over Internet Protocol (VoIP) solutions than ever before. From streamlined platforms to centralized communications, VoIP is a truly cost-effective and flexible alternative to outdated phone systems. VoIP improves operational efficiency, cuts telecommunication costs, and increases overall performance. The preferred choice for countless brands and ventures, VoIP easily integrates into any existing telephony system or communications protocol.
Within the VoIP market, however, there are several brands and services available. The only way to secure the best VoIP package is to conduct extensive research. When it comes to the right system for your business, there are three important aspects to consider.
Scalability should be of paramount concern when selecting a VoIP system. Companies should look for the following before choosing a service provider:
- affordable VoIP services that promote brand growth and expansion;
- seamless integration of VoIP into existing telephony and business communications platforms;
- file sharing, screen sharing, uploads, downloads, and any other specific features that are needed by the business;
- Session Initiation Protocol (SIP) trunking to expand or reduce business lines on an as-needed basis; and
- compatibility between private branch exchange (PBX) and SIP, with the flexibility to enhance, edit, or bring on new services.
Hosted vs. On-site Services
There are hosted and on-site options available for PBX services. Both have their unique advantages and disadvantages and should be taken into consideration when adopting new VoIP platforms.
- Businesses without existing PBX hardware tend to benefit from cloud-hosting services.
- Cloud services are easier to deploy, are more cost-efficient, and eliminate the need to purchase new hardware and pay maintenance fees.
- On-site systems offer more flexibility and better control over private telecommunications networks.
- On-site PBX is the best option for companies that have the means to invest in hardware and maintenance for optimal system functionality.
Deciding between on-site and remote services depends on the particular needs of the company. Businesses should also weigh the benefits and risks of deploying these services before signing their names on the dotted line.
With the advent of burgeoning technologies and bring your own device (BYOD) policies, more and more employees are able to get work done while on the go. In fact, many now use their own mobile, wireless, and digital devices from remote venues. With this in mind, businesses need to integrate contact lists, video conferencing, and call-forwarding services for their remote teams.
With modern VoIP features, businesses are also able to secure more freedom and flexibility for workers. They no longer have to invest in expensive tools for mobile workforces, since the same applications and programs are being utilized across the board.
The birth cry of the Internet came about in the U.S. when the Advanced Research Projects Agency Network (ARPANET) delivered the first data packet between two computers in 1969. That very same ARPANET saw the birth of Voice over Internet Protocol (VoIP) when the first data packet of encoded voice was transmitted in 1974. In recent years, the dawning and proliferation of the information age has seen VoIP truly come into its own.
An Innovation in the Data World
From businesses to the home internet connection, relatively inexpensive high speed internet is allowing VoIP to replace traditional telephone services. In all but the most remote rural areas, sufficient internet speeds are now available, prompting consumers to question the need for both telephone and internet services when internet will serve both voice and data functions.
Affordability and Convenience
In the past there has been resistance to innovations such as VoIP due to cost and the dread of having to get a new telephone number. That is no longer the case. VoIP equipment is highly affordable and often is less costly than even an average smartphone. Further, the cost of transmitting a data packet over long distance is hardly more than the cost to send the same data packet across the room, making VoIP more affordable than traditional long distance telephone services.
In the early days, a VoIP call had to go through a third party because telecommunications companies held a certain level of propriety over the connections. Now, VoIP calls go directly to the recipient, bypassing the middleman and keeping costs low.
Changes in FCC laws now allow phone numbers to be transferred from one service to another. The process of making the change takes just moments, and the service provider is usually happy to do the work in order to get new business. The service itself is has yearly costs comparable to regular monthly cellular phone charges.
Services That Are Part of the Package
Most VoIP packages include long distance as just another service provided for a very low single fee if not provided entirely for free. A number of services once considered to be extras were billed as such but are now being provided by VoIP as a standard package. Some of these standard services provided at little to no additional cost include call forwarding, voicemail, and call waiting.
Marrying VoIP to Apps
VoIP is IP-based and highly adaptable with regard to data handling applications. As a result, VoIP telephony systems are capable of previously unheard of functions and new applications are arriving on the scene every day. From screen sharing to faxing to email, the IP-based world is growing and expanding in capabilities at a mind-boggling rate. With the affordability of VoIP services being realized, what was once thought to be a tool for businesses has taken root in the home.
With more available options for communications, many businesses are looking at what service they should use for their telephone line: a more traditional Private Branch Exchange (PBX) or the newer Voice over IP (VoIP).
Both services have their advantages and disadvantages, including cost and reliability. PBX may be an easier option for internal employees, because it allows businesses to connect all their internal phone lines to a single leased external phone line. In most cases, this means that employees would only need to dial an extension number rather than dialing the full number to call a coworker.
VoIP, on the other hand, uses the Internet to make phone calls by transferring audio information as digital data. It possesses many of the same benefits as a PBX, but it has a lower cost. However, there are also some disadvantages to a VoIP system, leading some businesses to consider an IP PBX system, a combination of the two.
For large businesses or those that are geographically dispersed, cost may be the single biggest factor in whether to choose PBX or VoIP.
Using a PBX system comes with a monthly charge that can fluctuate depending on how many phone calls are made. In addition, whether or not these calls are made internationally can increase the price. However, VoIP systems use the company’s broadband connection to place phone calls, meaning that the majority of the calls are free no matter where in the world the person is calling. Another benefit of VoIP is a low initial cost; instead of an entirely new system, businesses only need to purchase phone adapters that will change their system from analogue to digital.
While cost is lower for VoIP, its reliability can sometimes come into question when compared with a PBX system. Because VoIP relies on the company’s Internet connection, loss of power or connection means that phones will also be unavailable. In contrast, PBX systems are powered by the telephone wire itself and will still work even if the power is out. Some businesses are looking into an IP PBX system for this reason: The ease and cost of a VoIP system with a few PBX lines is ideal for emergencies.
The company’s Internet connection will also affect the quality of phone calls made over VoIP. Small companies with slow or low-capacity Internet will find that voice quality is lower than with PBX. Fortunately, there are many features in a VoIP system—such as the ability to access a work phone number no matter a person’s physical location—that will encourage businesses to upgrade to a more robust Internet connection.
IT professionals and business leaders should have a good understanding of the pros and cons of VoIP and PBX before deciding which one to purchase. While cost is lower for VoIP, PBX has the advantage in reliability and will still work even without power or an Internet connection. However, with the speed with which today’s digital world moves, businesses may find that VoIP allows them the mobility to keep up – with PBX lines as a backup.