The hosted unified communications (UC), or Unified Communications as a Service (UCaaS), market continues to expand as the technology develops. Small and medium businesses (SMBs) are those most likely adopt this service. The desire to use UCaaS is logical for SMBs because of their need for mobility, as they often employ sales teams and other employees who spend a lot of time in the field.
At the same time, SMBs typically have smaller IT teams that may struggle to meet the technological needs of the company. In order to meet these demands, hosted cloud services are ideal. There are several benefits smaller enterprises experience when switching to UCaaS.
Increased Productivity and Technological Capabilities
One of the main advantages of UCaaS is the ability for SMBs to operate much like their larger, corporate competitors by using state-of-the-art technology that allows employees to easily connect with coworkers, customers, and business partners. UCaaS allows remote employees to conduct business as if they were operating out of a local office. Rather than waiting for email responses, instant messaging capabilities allow for real-time questions and updates. Many companies don’t even make phone calls anymore unless they absolutely have to, since UCaaS provides efficient communication methods that replace voice communications.
For businesses that do rely on voice communications, UC can include features such as “Find Me/Follow Me” that put calls through to multiple people until someone available can answer. A hosted UC solution can also transcribe voicemail messages and provide links to audio for employees’ convenience.
Streamlined Administration and Deployment
Another benefit of a hosted UC solution is increased efficiency of administration and deployment. If a company’s internal network is capable, businesses can make a full transition to hosted UC within weeks of implementation. Employees can download necessary apps on pre-programmed mobile devices, giving workforces all of the tools they need to run operations smoothly. Employees and employers can use a web portal to centralize administration operations, with custom profiles that make it easy for each person to use.
Hosted UC offers customers a simple, reasonable monthly OpEx charge and eliminates the costs of integrating the new Session Initiation Protocol (SIP) trunks, private branch exchange (PBX), and Session Border Controllers (SBCs) that are normally required. There’s no need for third party video conferencing or other solutions, because they’re included with UCaaS. A/V collaboration is also included in the final price, along with regular and long distance calling.
Improved Coworker and Customer Collaboration
Online collaboration is another element that’s simplified with UCaaS. People can communicate with each other from any location. If someone is traveling for a business meeting miles away from the office and needs more information from a certain department, he or she can simply use a private audio or video conferencing solution to bring the other, more knowledgeable colleague into the meeting instantly.
These are just several of the many benefits that make switching to UCaaS an invaluable decision for any business.