Near and far our toys and our cars are shipped and sold to us from out-of-State and out-of-Country. While this has been great for the consumer wishing to lower their overall spend, it isn’t great for the consumer who incurs problems and needs to get a hold of the manufacturer or have their issues solved in a timely fashion. Telecom, IT, and other technology facets, these days, seem to be no different; businesses big and small are working with carriers and vendors who are “housed” in another area.
Is this a problem?
Well, as these carriers grow and expand into uncharted territories, their appreciation and attentiveness for their clients depletes significantly. Calls being made by a client to their provider are being handled outside of the local sector and businesses are starting to experience extreme down-times as they wait for their connectivity issues and/or business needs to be handled – oftentimes incurring endless “on-hold” hours.
How can this be avoided?
Stay homegrown! Many businesses are beginning to turn back to their local providers and/or agents (such as business internet MN master-agent Integrated Communications) to handle their business’ services and voice and data needs. IT companies such as Velocity Tech Solutions are seeing the change and it’s becoming a huge factor for many local and multi-site businesses. Anne Tarantino of Velocity Tech Solutions (2013) notes, “Big businesses are competitive and are taking many local vendors out of the market; but, things are starting to shift back towards the use of local vendors as people realize the satisfaction, customer service, and timeliness with big businesses just isn’t there”.
If you are a business looking to ensure your needs are met and issues are being handled instantly, then you need to go homegrown. Integrated Communications has partnered with many local voice and data carriers, as well as phone and IT vendors to ensure your business has the proper resources just around the block. Call us at 763-443-7009 for questions regarding our homegrown style of business and the partners we love.
*Velocity Tech Solutions is a partner IT vendor of Integrated Communications – located out of Spring Lake Park, MN