As technology advances, organizations continue to find better communication solutions than the traditional models. Today, VoIP solutions are growing like never before, impacting business operations and increasing sales and business growth.
Thelatest statistics about VoIP show that nearly 3 billion people will use this technology in 2021. The number will likely go up with an estimated revenue of over $90 billion by 2024. This means that upgrading to this technology can impact business operations. Read on to learn how this technology is impacting businesses.
What Is VoIP?
Voice over Internet Protocol (VoIP) is a technology that allows people to make landline or cell phone calls using a public or private broadband internet connection.
Unlike the traditional phone service, this service comes with powerful features such as voicemail to email, customer caller ID, call recording, and auto attendant. With this service, you do not have to pay extra charges to the phone carriers based on geographical locations, time, or distance.
How Business VoIP Can Save Money
If you’re yet to invest in a VoIP service, then you’re wasting money. Many organizations are adopting VoIP solutions because it improves efficiency, reduces many risks, and saves money in the long run. Below are several ways in which VoIP will save you money.
No Long Distance Charges
Many organizations have customers worldwide, and want to stay in touch with the customers through effective communication channels.
With business VoIP technology, you do not have to worry about long-distance fees. Customers can install the app on their smartphones, access this system, and make calls through an internet connection, no matter their location.
In some cases, you may not need to pay for phone calls made between the users of business VoIP, thus saving your business money in the long run.
No Capital Expenditures
VoIP technology runs on an existing internet network. So, when upgrading your system to VoIP, you will spend less money because you do not need to buy new servers or install new cables.
There are a few things that you will need to budget for. This includes;
- A managed router to help you monitor the system.
- Cost of configuration.
- Uninterrupted power supply.
- IP phones.
These expenses are affordable and will save you more money in the long run, unlike when using the traditional phone system.
Free User-to-User Calls
When you introduce this system to your employees, you will not pay any fees for the calls. This solution allows free calls between users of the same business VoIP solution. It applies to users regardless of their location, as long as they’re on the same network. There are no monthly allotment fees for both calls and messaging.
Reduced Employee Travel Expenses
While the sales and technical team may need to travel from one place to another to check on the field operations, VoIP can help to minimize the expenses with its in-built video conferencing feature.
Teams can hold video conferences and interact with parties as they share the same information they’d have shared during the physical field visits. They can also share and receive files, videos, and presentations, thus, promoting business continuity at a minimal to no cost.
How Business VoIP Can Boost Sales
Apart from saving you money, business VoIP also boosts your sales dramatically. Here are several ways VoIP can boost your sales.
Easy to Send Marketing Text Messages
Customer follow-up is an effective strategy to generate more leads and sales. With a VoIP system, you can send follow-up or reminder messages to your customers no matter their location. This is an effective strategy with a high chance of success because most customers check their phones more often throughout the day.
Statistics show that some people check their phones47 times a day. In this case, you can be sure that most of your audiences will read your messages. It keeps your customers and target audience updated about your business, thus, enabling them to make informed purchasing decisions.
Ease of Service
An easy-to-use VoIP solution will require less time to operate the system. This frees up your staff to focus on other tasks, thus, increasing productivity. Your sales team will have more time to follow up with leads, thus, leading to increased sales. The system is customized to your company’s unique requirements, creating smooth operations for the team.
Improved Mobility
Some VoIP solutions come with mobility features such as follow me. This feature enables your team to receive incoming calls at any location.
The team will not miss important calls even when away from their desks. This increases efficiency and keeps your team updated. It also improves customer service, making your customers feel satisfied, which leads to repetitive sales.
Enhanced Call Calling
Cold calling is a marketing strategy that can help you generate more leads and sales. Using the VoIP system, your team can:
- Make cold calls to your target audience and market your products or services.
- Reach out to your existing customers without worrying about spending a lot of money on the calls.
This boosts leads, increases conversion rates and promotes company growth and stability.
The Bottom Line
From the above information, it is clear that VoIP can offer many benefits to your organization. You need to stay ahead of the game and stand out from the crowd in today’s competitive world. This technology can help you improve your operations and achieve your goals in real-time.If you’re yet to invest in VoIP, then you are missing out a lot. Get in touch with your service provider today and take advantage of this technology to save you money and increase sales.